top of page

SHIPPING & RETURNS

Shipping Policy

All hair on hand items will ship within 48 hours of payment. After your order is shipped your item will arrive in 3-5 business days. Please be mindful that THIS ONLY APPLIES TO on hand hair only. Please see below for pre-order turn around time frame. We are not responsible for stolen or lost packages, upon arrival we require our packages to be signed for. If you happen to miss delivery you will have to reschedule with USPS.


Return & Exchange Policy

All sales are FINAL. There will be NO returns, exchanges or refunds In the unlikely event you receive an incorrect item please email us immediately at ny@411beautyboutique.com. You will have up to 7 days & may send it back using the return address provided and we will gladly replace it as long as the hair was not used. Otherwise then that all sales are FINAL. 

Pre-Order Turn around time frame:

For orders that are not on hand please allow up to 14 business days for Processing & Fulfillment.

After processing, your order will be shipped & delivered with 2-4 business days.

*Business days do NOT include weekends & holidays*

Please advise that you may not receive any updates on your order while it's being processed. Your tracking information will then be automatically sent via email after your order has been processed.

 

Payment

Please be aware that when placing orders your billing and shipping address MUST match. We do not ship to P.O boxes and addresses that are not confirmed. Please reach out to us via email or text before placing your order if you need your package shipped to another address that doesn't correspond with your billing address. 

bottom of page